COVID-19 News and Updates
At Women's Health Connecticut, we are dedicated to providing our patients with the most up-to-date information on the continued spread of COVID-19 and how that affects our patients and our providers. This page will be updated regularly as new information comes in.
At this time we will continue to see patients at our offices and are actively screening each patient to ensure they do not expose our office or patient community to any illness (coronavirus, flu, or other active viruses). For those of you who may have an OB or GYN health issue that is problematic but not urgent, the best place for you to seek care is within our offices. Please contact us prior to heading to any walk-in clinic or ER. Learn more about what women should know about COVID-19.
Office Visit Policies
In anticipation of the state’s gradual re-opening, our offices are preparing now to open more fully on May 21st. At Women’s Health Connecticut, your safety is our top priority and our practices have been hard at work putting extra measures in place for your continued safety and health. Below are some of our new policies that our practices are working to instate to keep you and our providers safe when you visit our offices.
When you visit our offices, this is what you may experience:
- Patients will be screened for potential contact exposure to COVID-19.
- Patients will be required to have their temperature taken and hands sanitized.
- Patients are required to wear a face covering.
- We are restricting patient’s visitors for the next 6 to 8 weeks, except for caretakers.
- We will be restricting the office entry of newborns.
- Any patients over the age of 65 and those who are immune-compromised, are recommended to postpone annual exams or schedule early morning appointments for problem visits.
- We encourage pre-check in via our Patient Portal to reduce your waiting room time.
To keep you safe, our offices are:
- Continuing to sanitize common areas and exam rooms between patient visits.
- Cleaning tablets, kiosks, and pens between use.
- Separating seating to accommodate social distance of 6 feet.
- Asking patients with longer wait times to stay in their cars.
- Screening our providers daily including, temperature check and contact exposure.
- Requiring all doctors, nurses, and clinicians to wear personal protective equipment (PPE).
Please note, not all WHC office will be fully available on May 21st. In addition, we will provide telemedicine visits, as needed. If during the isolation period, you missed an appointment with us, you likely have been rescheduled already, your office may be reaching out soon or, you may also call us to reschedule. If you have any questions or concerns regarding these safety measures, please call your ObGyn’s office.
Most of Women’s Health Connecticut practices will now offer Spruce Health, a telemedicine service that will allow our patients the ability to reach their physician for non-urgent ObGyn needs over video chat. Telemedicine appointments must be scheduled by calling the office, just as a regular appointment. The office will let you know if they are ready to accept telemedicine appointments.
To start using Spruce, you must have an invitation link. This special link tells Spruce which practice you'll communicate with once you're on the app. Typically our doctor will send the invitation link via a text message or by email. To get the link, you can call your doctor’s office, or find your practices’ link here.
Here are the steps to set up your Spruce account:
- Because Spruce is a mobile app, you must accept the invitation from your mobile phone. After finding and click your practice link (found here), insert your phone number to receive an invitation text.
- Open the text message that contains the invitation link. The link usually looks like care/_______. Click the link.
- Your mobile phone's internet browser will open to a Spruce webpage. Select Get the App & Connect. This will take you to the iOS App Store or Google Play, depending on your phone.
- Select the Spruce – Care Messenger app and download. Once the download is complete, open the Spruce app on your phone and select Continue when prompted.
- Select Create a new account, and enter your personal mobile phone number. You will receive a verification code via text message. (If you do not receive a verification code within five minutes, delete the app and start again from step one.)
- On the next screen, enter the verification code, select Next, and enter your profile information to complete your setup. You can begin messaging with your provider once you have completed these steps!
It is important to note that our practices have instated specific protocols to reduce the possibility of COVID-19 transmission. Annual exam office visits will be delayed until further notice. For gynecological problem visits, please call your physician's office to determine whether a telemedicine visit, or physical office visit, is needed. All obstetric patients will continue to have routine prenatal care and testing as planned.
For the health and safety of our patients and staff, we are not allowing children, family members and guests to your visit.
Please note that office visits may be limited to main office locations for your provider.