What patients are saying.
Dr. Taylor is wonderful. She is extremely knowledgeable and has a way of explaining things so that I can understand it easily. She is great!
Dr. Metzger is wonderful! He always shows concern and goes over everything until he knows that you understand it all.
Dr Metzger is a very kind and caring physician as well as being extremely knowledgeable and as a patient, he is the best of both worlds!
Dr. McCraven was very easy to talk to, and made me feel like I was the most important patient she had that day. I highly appreciated her care.
Jill Cassells, CNM, is very professional and compassionate. She is easy to talk to, makes appointments easy, and the staff is kind and professional.
Dr. Michelle Taylor is a stellar doctor. She is very friendly, yet incredibly professional. She always answers all my questions and in a way that I can understand.
Dr. Metzger is understanding, caring and very thorough. He takes the time to sit with you and listen to your concerns and explains procedures very clearly. He answers all questions and is very patient.
Dr. Taylor is the best at what she does! She listens and has a wonderful bedside manner, she even has a great sense of humor! Love her!
Jill Cassells, CNM, is wonderful. I travel over an hour to see her, and I will continue to do so.
Providers at this practice.
Frequently asked questions about this practice.
Schedule an Appointment
To serve you in the best way possible, we work by appointments. Please let us know of any issues that may necessitate how soon you need to be seen. Patients can expect same day visits for urgent problems.
At your initial visit, you will be asked to present your insurance card, photo ID, any necessary co-payments and to complete new patient paperwork. To save time during your first appointment, you may download and complete our new patient paperwork ahead of time and bring it with you. Please plan to arrive 10-15 minutes prior to your scheduled appointment time if you have not previously completed the necessary paperwork.
We recognize the importance of your time, so we do our best to keep your appointment on schedule. However, unforeseen delays may arise from surgical procedures, deliveries or emergency patients. If your physician will be delayed, we do our best to notify you before you come to the office or upon your arrival. You may wait for the physician or reschedule your appointment. Your patience and understanding in these matters is greatly appreciated.
To Cancel or Reschedule
If you are unable to keep an appointment, we ask that you cancel/reschedule your appointment at least 24 hours prior to your scheduled appointment time. This will help us to utilize the vacated time for other patients needing our care.
In Case of Emergency
Our physicians are available 24 hours a day and your emergencies will always receive priority regardless of the day or time. After normal business hours our phones are answered live by an answering service. Call the office immediately if you experience abnormally heavy bleeding, severe abdominal pain, or other urgent matters.
Please remember that due to caller ID, you may see a variety of numbers from us on your phone, however the only number that will get you the answering service after hours is our main number. Please call this number in the advent of an emergency: 203-269-0885.
Prescription Refill Policy
All refill and authorization requests should be made by calling 203-269-0885 during normal business hours so that we will have access to your medical records. Please monitor how much medication you have remaining and call at least 3 days prior to needing your refill to allow us time to process the request. Routine prescription refills are not done after hours or on weekends.
Insurance Plan Participation
At Women’s Center of Southern New England we participate in many managed care plans and see patients with government as well as traditional insurance. Some insurance plans may require that you obtain a referral from your regular doctor (PCP) before you visit us if we are not your designated gynecologist. To learn if a particular physician participates with your plan, please contact our office or your insurance company.
We participate with the following major plans:
- Anthem Blue Cross and Blue Shield / Wellpoint
- CIGNA Healthcare
- First Health / Coventry Health care
- Harvard Pilgrim Health Care
- Multiplan / PHCS / Emblem Healthcare
- Northeast Health Direct / Consumer Health Network PPO / ChoiceCare Humana
- Oxford Health Plan
- United Healthcare
Women's Health Connecticut participates in the following CT Health Insurance Exchange health plans:
- United Healthcare
For more information about these plans, we recommend that you visit accesshealtct.com or call 1-855-805-4325.
Billing and Payments
You are responsible for learning details of your coverage from your insurance plan, including all deductibles, co-payments and/or any referrals that may be required by your insurance company. Your co-payment is expected at the time of service, and payment in full is expected at each visit for services not covered by your insurance. Additionally, if you do not have an insurance card available, and/or our physicians do not participate with your health plan, full payment also is expected at the time of service.
For your convenience, we accept cash, check, Mastercard, and VISA. All returned checks will be assessed a $25.00 service charge. If you are an existing patient with a balance due, you can also pay your bill online.
If you have any questions regarding billing, please call our central billing office at (800) 889-3333 during regular business hours.
MidState Medical Center
435 Lewis Avenue
Meriden, CT 06450
Phone: (203) 694-8200
For your convenience, Women’s Center of Southern New England provides the following forms that you may download and complete before visiting us. Otherwise these will need to be filled out upon arrival at our office so please plan to arrive 15 minutes before your scheduled appointment time. At regular intervals, you will be asked to update this information.